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Itil® 4 monitor, support and fulfil (msf)

The combined ITIL 4 Specialist: Monitor, Support and Fulfil Practice Module is a 3-day training course for IT professionals who want to establish a good working relationship across all practices and create effective service value streams. Participants will gain an understanding and application of the concepts covered in the 5 ITIL Management Practices covered in this combined module: Incident Management, Service Desk, Service Request Management, Monitoring and Event Management and Problem Management.
Werkvorm
Klassikale opleiding
Doelgroep
The ITIL® 4 Monitor, Support and Fulfil course is designed for individuals who have a role in the IT service management domain and are interested in learning about the monitoring, support, and fulfillment aspects of the ITIL® 4 framework.
Doelen
This course will enable professionals to:
- Define the key concepts, principles, value and challenges of the five ITIL 4 management practices
- Ensure that stakeholders understand the strategic and operational requirements to co-create value and achieve business objectives
- Integrate the practices into the organisation's value streams
- Understand the interfaces and synergies between the five practices
- Apply metrics and practice success factors to improve performance
Deelnemersniveau
Gevorderde
Taal
EN
Duur opleiding
3 dagen
Opleidingsdata
Startdatum: 25/11/2024 
Einddatum: 27/11/2024
Adres
In opleidingsbedrijf
B2B Learning
Avenue de la Toison d'Or 79  bus 6
1060 Brussels
België
Route
Aantal uren zelfstudie
geen
Certificatie/diploma
Ja
Max. aantal deelnemers
12
Individuele prijs
€ 1850 excl BTW
Groepsprijs
In overleg

B2B Learning

Telefoon
Bel +32 2 335 12 36 met onze groeten
Adres
Avenue de la Toison d'Or 79 bus 6
1060 Brussels
Route
Activiteiten
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B2B Learning

Itil® 4 monitor, support and fulfil (msf)


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