Pragmatic, interactive workshop, characterized by a mix between theory and practice.
Content of the training:
* general introduction to the concepts 'Process' and 'Process Mgt'
* the Process Mgt cycle and methodology
* explanation of the main aspects of Process Mgt: development of a strategic vision, analysis, mapping & evaluation of the current processes, modelling of the 'to-be' processes, drawing up of implementation plans, permanent measurement of performance, ...
* practical application on a case ('hands-on' exercises in groups)