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Itil® 4 monitor, support and fulfil (msf)

The combined ITIL 4 Specialist: Monitor, Support and Fulfil Practice Module is a 3-day training course for IT professionals who want to establish a good working relationship across all practices and create effective service value streams. Participants will gain an understanding and application of the concepts covered in the 5 ITIL Management Practices covered in this combined module: Incident Management, Service Desk, Service Request Management, Monitoring and Event Management and Problem Management.
Type de formation
Formation collective classique
Groupe-cible
The ITIL® 4 Monitor, Support and Fulfil course is designed for individuals who have a role in the IT service management domain and are interested in learning about the monitoring, support, and fulfillment aspects of the ITIL® 4 framework.
Buts
This course will enable professionals to:
- Define the key concepts, principles, value and challenges of the five ITIL 4 management practices
- Ensure that stakeholders understand the strategic and operational requirements to co-create value and achieve business objectives
- Integrate the practices into the organisation's value streams
- Understand the interfaces and synergies between the five practices
- Apply metrics and practice success factors to improve performance
Niveau des participants
Intermédiaire
Langue
AN
Durée formation
3 jours
Dates de la formation
Date de début: 13/05/2024 Date de fin: 15/05/2024
Lieu de la formation
Dans la société
B2B Learning
Avenue de la Toison d'Or 79  bte boite 6
1060 Brussels
Belgique
Route
Aller aux directions
Heures d'auto-apprentissage
geen
Attestation/diplôme
Oui
Nombre max. de participants
12
Prix individuel
€ 1850 TVA excl.
Prix de groupe
A convenir

B2B Learning

Téléphone
+32 2 335 12 36
Localité
Avenue de la Toison d'Or 79 bte boite 6
1060 Brussels
Route
Aller aux directions

Données du cours

B2B Learning

Itil® 4 monitor, support and fulfil (msf)


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K. Vandermeersch
kristoff@bedrijfsopleidingen.be
+32 486 65 51 81
I. Vanhaecke - boekhouding
isabelle@bedrijfsopleidingen.be