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Professional Telephone Skills

Type de formation
Virtual classroom
Groupe-cible
The training is intended for everyone who has frequent telephone contact with internal and external customers, such as commercial office staff, sales support, employees of the customer service department, receptionists, telephonists, secretaries, customer service representatives.
Buts
This training will help you: Maximise sales and service opportunitiesCope effectively with a busy switchboard and heavy call traffic Project a confident and professional image Deal with difficult calls skillfully and create positive results from complaints Offer exceptional service to all your callers. Included in this training: the course book 'Customer Oriented Communication' Download this pdf guide in the e-store
Langue
AN
Date de début
6/12/2021  à 09:00
Durée formation
8 heures
Attestation/diplôme
Oui
Nombre max. de participants
12
Prix individuel
€ 795 TVA excl.
Prix de groupe
A convenir

Expert Academy

Téléphone
+ 32 3 235 32 49
+ 32 3 235 32 49
Localité
Mechelsesteenweg 109 bte 1
2018 Antwerpen
Route
Aller aux directions
E-mail
info@expertacademy.be
Site Web
www.expertacademy.be

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CONTACT

K. Vandermeersch
kristoff@bedrijfsopleidingen.be
+32 486 65 51 81
I. Vanhaecke - boekhouding
isabelle@bedrijfsopleidingen.be