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Itil® 4 specialist: drive stakeholder value (dsv)

This module covers all types of engagement and interaction between a service provider and their customers, users, suppliers, and partners. It focuses on the conversion of demand into value via IT-enabled services. This 3-day course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.
Type de formation
Formation collective classique
Groupe-cible
To participate to this this course, candidates must hold the ITIL 4 Foundation certificate.
ITIL 4 DSV is aimed at practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience.
Niveau des participants
Aucun niveau de participant requis
Langue
AN
Durée formation
3 jours
Dates de la formation
Date de début: 25/09/2024 Date de fin: 27/09/2024
Lieu de la formation
Dans la société
B2B Learning
Avenue de la Toison d'Or 79  bte boite 6
1060 Brussels
Belgique
Route
Aller aux directions
Heures d'auto-apprentissage
zelf te kiezen
Attestation/diplôme
Oui
Nombre max. de participants
12
Prix individuel
€ 1850 TVA excl.
Prix de groupe
A convenir

B2B Learning

Téléphone
+32 2 335 12 36
Localité
Avenue de la Toison d'Or 79 bte boite 6
1060 Brussels
Route
Aller aux directions

Données du cours

B2B Learning

Itil® 4 specialist: drive stakeholder value (dsv)


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