Training has spent decades moaning about the lack of alignment between business objectives and training courses. Generally this happens because the training design process is ‘top-down’, with training teams acting as order-takers. We are handed procedures and documents to translate into courses. We create the courses. We subject the poor employee to them. The employee tells us that the courses are a waste of time, but our stakeholders are happy and we have ticked the box. All that remains is for us to hide the evidence of our shortcomings, which we do using scientific-sounding models such as Kirkpatrick.

The good news is that there is a simple answer, and a well-established process for fixing the problem: we involve learners in the design process, and we test our ideas as we go.

In this interactive workshop, Nick will guide us step-by-step through the process of user-centered design, enabling you to understand what design thinking is, and how to apply it in order to produce performance support resources and transformative capability-building experiences.

By the end of this class, you will:

• Understand what design thinking is and why it matters
• Have a simple step-by-step process that you can apply immediately
• Having had a chance to practice the approach